Returns & Exchanges
Last updated: April 24, 2026
We accept returns and exchanges on eligible items under the conditions below.
Eligibility
Items must be returned within 7 days of delivery.
To be eligible, items must be:
- Unworn and unused
- In original condition
- With all tags attached
- Returned in original packaging where possible
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Final sale items
- Customized or made-to-order pieces
- Items damaged due to misuse or wear
Returns
To request a return, please contact us with your order number and reason for return. Once approved, you will receive instructions for sending the item back.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Exchanges
We offer exchanges for size or item, subject to availability. If the requested item is unavailable, a refund will be issued instead.
Refunds
Refunds are processed once the returned item has been received and inspected.
- Approved refunds will be issued to the original payment method
- Please allow 5–10 business days for the refund to reflect, depending on your payment provider
Shipping costs are non-refundable unless the return is due to an error on our side.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve the issue promptly.
Contact
For all return and exchange requests, please contact:
hello@saracharif.com