FREQUENTLY ASKED QUESTIONS
For anything regarding your order — we are here.
PLACING AN ORDER
PLACING AN ORDER ON SARACHARIF.COM
Each piece is made with intention and in limited quantities. Once your order is placed, you will receive a confirmation by email. Should anything be unclear, our team is available at info@saracharif.com
PAYMENT
We accept all major credit and debit cards, as well as Apple Pay. All transactions are processed securely. Prices are displayed in your local currency where available.
SHIPPING INFORMATION
All orders are carefully packaged and dispatched within 3–5 business days. Delivery timelines vary by destination and will be confirmed at checkout.
RETURN INFORMATION
Returns at Sara Charif are handled personally by our team. If you would like to initiate a return, please contact us at returns@saracharif.com with your order number and a brief description of the reason for your return. Our team will review your request and respond within 2–3 business days with next steps.
TRACKING MY ORDER
COMMUNICATIONS ABOUT MY ORDER
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details. If you have not received this within 5 business days of your order confirmation, please contact us at hello@saracharif.com
MODIFY OR CANCEL MY ORDER
We begin processing orders quickly to ensure timely delivery. If you need to make a change, please contact us as soon as possible at info@saracharif.com — we will do our best to accommodate your request before dispatch.
TRACK THE PROGRESS OF MY ORDER
Your tracking link will be included in your shipping confirmation email. If you experience any difficulty, our team is happy to assist.
I HAVE RECEIVED MY ORDER
RETURNS & EXCHANGES
We want every Sara Charif piece to feel exactly as it should. If something isn't right, please reach out to returns@saracharif.com within 14 days of receiving your order. Include your order number, the item in question, and a description of the issue — our team will personally review your request and guide you through the process. Items must be unworn, unaltered, and in their original packaging to be considered for return.
I HAVE AN ISSUE WITH MY ORDER
If your order arrived damaged or incorrect, please contact us at info@saracharif.com within 48 hours of receipt with your order number and photographs where relevant. We will resolve this as a priority.
CONTACT US
For all enquiries: info@saracharif.com
For returns: returns@saracharif.com
We aim to respond to all messages within 1–2 business days.
WORK WITH US
We are always open to conversations with people who share our values — whether in design, production, creative, or beyond. If you feel a connection to what we are building, we would like to hear from you. Send a brief introduction and any relevant work to careers@saracharif.com
TECHNICAL ASSISTANCE
If you are experiencing difficulty navigating saracharif.com, please contact us at info@saracharif.com and our team will assist.
